Alerts can be edited at any time in digital banking.
Alerts can be deleted at any time in digital banking.
No. BillPay is free for all Trailhead members with Online Banking and a checking account.
If you have a Trailhead checking account, sign in to Digital Banking and click the Payments link to enroll.
BillPay payments will be pulled from the checking account associated with the member number credentials used for signing in to Online Banking.
To set up a recurring payment, click the “make it recurring” link located in the “Action” column of your payee on the payment page. Enter the amount; select the pay from account and the frequency you want your payments to be automatically scheduled.
Yes, there is a link to “View History” on the Payments page.
If you experience any issues with BillPay, please contact BillPay support by calling 888-246-2172 or using the messaging or live chat features within your BillPay session in Online Banking.
You can pay almost any company or individual in the US, including companies that send you bills, like your electric company, or a person or organization that you owe money to, but don’t necessarily receive a bill from, like your babysitter.
Clicking “add payee” at the top of the payments page will walk you through a one time, step-by-step setup process to gather key information used to send your payments.
Alternatively, clicking the icon to the left of the payee name will hide the payee from the current view in the payments page. Any scheduled transactions and notifications for this payee will not be affected by hiding the payee.
Yes. You may edit or stop a payment prior to 1:00 PM PST on the date the payment is scheduled to process.
Payments can be submitted at any time, day or night. All payments should be scheduled to process before the actual due date. Payments will not be processed on holidays or weekend and will affect the dates available to select when scheduling payments.
Payments are generally made in 3-7 business days, depending on when the payment is made and the type of payee.
You can log into Online Banking on a personal computer and manage your cards.
If the card is turned off any previously set recurring payments will not take place.
The change takes place immediately.
This error is present during the log in process and typically means that our records show that you have previously created an account with us. If you forgot your username and password, on the log in page click “Forgot?” and follow the steps to recover your account.
This error is present during the enrollment process or when updating credentials. Click on Show Rules below the username and password field to see the credential requirements.
This error is present during the enrollment process and means that the phone number you entered does not match the phone number we have on file. If you have an alternative phone number, you can try again. If you would like to update your phone number in our system or need other assistance, please contact us.
This error is present during the log in process and typically means that your account information does not match our records. Please contact us via phone or chat to confirm we have the correct phone number and username on record.
This error is present during the log in process and typically means that your credentials didn’t match our records. Try entering your credentials one more time. If the error persists, please call us at 503.220.2592 for further assistance.
This error is present during the log in process and typically means that your account has been locked. This can happen for a variety of reasons but is easily resolved. Please call us at 503.220.2592 for assistance unlocking your account.
Account statements and tax documents can be downloaded from digital banking. These are only available for accounts already enrolled in eStatements.
An eStatement is an electronic version of your account statements viewable as a PDF through Online Banking. It is an alternative to paper statements sent through postal mail.
Nothing. It is a free service.
You will receive an email letting you know that a new eStatement or tax form is available to view.
Yes, your personal and financial information is protected behind multiple layers of security.
We will discontinue your paper statements when you sign up for eStatements delivery. You can view, save and print your eStatements at any time, and they are legally the same as the paper version we mail to you.
Yes, your eStatement looks the same as your paper statement and is considered an official document.
To switch back to paper statements, log into digital banking.
Check images are not available with eStatements, but are available within Online Banking.
You will begin to receive eStatements the month following your enrollment because eStatements are not produced for your account prior to your enrollment.
If you are enrolled in eStatements, your tax forms will also be available electronically, rather than through the mail.
The easiest way to locate your account number is to look at your most recent Trailhead statement. Your account number is in the top right corner on the first page of the statement.
You can access the new digital banking and your account on a desktop, laptop, mobile phone, or other internet-accessible device. Simply log in with your existing online banking credentials to both online and mobile banking. There are two access points:
Note: You will not be able to access the website via old bookmarks or the previous mobile banking app.
Two-Factor Authentication is a security measure that allows you to request a one-time access code to log in to digital banking. The code enhances the security by creating an added layer on top of your unique username and password. This security process helps to verify you and better protect your credentials and the accounts you can access.
No. Check the “Don’t ask for codes again on this computer” box if you do not want to receive a confirmation code or phone call each time you log in. If you prefer to input a confirmation code with each use, you can leave the box unchecked or use the 2-Factor Authentication app to deliver the code.
Note: If you ever want to remove a device and reset your security settings, you can change them in settings once logged in to digital banking.
Two-Factor authentication uses a unique one-time access code to verify identity and log on to digital banking. If you are unable to receive text (SMS) messages, you can choose to receive your access code via a phone call.
If you are still having trouble, contact the credit union to ensure we have the correct phone number on file.
You need to clear your cache in Chrome to remove all cookies. If you need further assistance, please contact us.
You can recover your account by going through the “Forgot Password?” steps.
Whatever device you are on, it’s easy for you to start a secure conversation with the credit union:
A member service consultant will respond shortly.
Yes, you can!
You can customize a unique Dashboard set up for each of your devices. Changes to one device’s Dashboard layout will not affect the arrangement on other devices.
The Apple mobile app requires a minimum version of iOS 11. The Android mobile app requires a minimum version of Android 5.0.
When you are using the mobile app, there is not a log out button to push. You can exit the app by going to a different app or your home screen. Each time you navigate away from the app, your active session is ended, which serves the function of a log out button. When you navigate back to the app, you will be asked to re-authenticate, and if you have quick access features such as FaceID, TouchID, or passcode log on, you can gain access quickly each time.
If you want to remove the connection between your device and your account altogether, you can go to the Menu > Settings > Remove Profile. This will remove all association between your account and the mobile device and app you are using. Each time you attempt to access the app after this, you will have to put in the full username, password, and 2-Factor authentication to authorize your account on that device.
Mobile Banking is an app for Apple and Android devices that allows you to access your accounts via your smart phone or tablet.
Download the Mobile Banking app from Google Play or the App Store. If you already have a username and password for Online Banking, you may log in with those credentials. If not, click “First time user? Enroll now.”
For your security your account will time-out after 10 minutes of inactivity.
When accessing on a browser, click on your name at the top right-hand corner of the screen and select “Sign Out”. You will be taken to our website homepage and your session will be closed.
Recommended browsers (current major release):
Note: Microsoft no longer supports Internet Explorer versions older than 11.0, and security updates are not available. Please download one of the browsers listed above. Safari versions below 10.1.2 are not compatible with the initial log in process. To complete the initial log in process, upgrade to the latest version of Safari, or use Chrome or Firefox.
The following types of browsers and tools are not recommended for use with digital banking:
Cookies allow our Online banking website to keep track of whether you have logged in on a particular device or browser. If you have logged in previously, you will not be asked for 2=factor authentication. If you have cookies disabled (or have recently cleared out your browser’s cache) you will be asked to verify 2-factor authentication every time you login.
All payees should sign the back of the check.
Remote Deposit is a simple way to use a mobile device to deposit checks into your account.
Remote Deposit is available through our Mobile Banking app. At this time, it is not available through Online Banking.
When endorsing your checks, please write “For Mobile Deposit Only at TCU” below your signature on the back of the check. Checks that do not include “For Mobile Deposit Only at TCU” may be rejected.
No. To be eligible, members must have:
Deposits that do not require review will show up in your account immediately. You will receive an email notification if your remote deposit requires review by a Trailhead employee prior to receiving credit in your account. If you are not sure if it worked, please check your account transactions in mobile banking and your email (address that is on file with Trailhead) before trying again. The balance of the credit is subject to normal holds (like the ATM). Pursuant to Reg CC, not all check deposits will have an immediate availability and may be subject to up to a 10 day hold based on collectability as determined by Trailhead.
Unacceptable deposits include:
The system may automatically reject checks for any of the following reasons:
We recommend that you store your original check for 30 days (do NOT write “void” on it) and then destroy it to ensure it is not re-presented for payment.
No, this is a free service.
Passwords must meet the following requirements:
Account transactions can only be printed in online banking.
Account transactions can only be downloaded in online banking (excluding the app).
You can add notes, tags, and images to any transaction inside of digital banking. To begin:
Any tags, notes, and images attached to transactions will be accessible on all devices when you log in to digital banking in the future.
Account transactions can be searched in digital banking by amount, date, tags, etc.
Online:
Mobile app:
To transfer between your credit union accounts in digital banking:
You can rearrange the order your accounts display in digital banking to reflect the sequence you want.
You can rename any account in digital banking.
You can change your username or password at any time in digital banking.
To change username:
To change password:
You can update your phone number, email address, or primary address in digital banking.
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